Shipping Policy

Processing Time & Shipping Time
Please note that processing time, 3 business days, is different from shipping time and should be added to the total delivery time. Non-wig/pre-made wig orders typically take up to 3 business days to fully process, while custom wig orders take up to 5 business days to process. An email will be sent to you once your order is received, and another upon the completion of that order. 

After your order has been processed, please allow an additional 5-7 business days until delivery if it is a non-wig/pre-made wig order; or 7-14 business days if it is a custom wig order. Please note that during busy times such as holidays, promotions and other rare instances, processing times may take a little longer. In any case, we will do our very best to deliver your product(s) as soon as possible. 

Approximate Delivery Time​
5-7 business days for non wig and pre-made wig order 

14-21 business days for custom wig orders 

Delayed delivery
In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control any unexpected shipping delays that may occur once the product(s) are en-route. We apologize in advance and seek your understanding and patience should this occur.

In cases where you have not received your package or tracking updates for more than 21 business days, please contact us at info.jessdidthat@gmail.com for a resolution. 

Do you ship Internationally?
No, unfortunately we do not ship worldwide as we currently only serve the United States.